Returns Policy

General principles:

A receipt must be presented upon return of product(s). This is a primary requisite.

All customers are highly valued at Mincost and we are extremely careful in our choice of products so that we give maximum value for your money but with the highest standards of quality and reliability.

Occasionally things do go wrong and our over-riding interest is that you, the customer, are treated fairly and dealt with promptly. We have always worked on the principle that satisfied customers will always come back another day.

Our policy on returned products as set out in this leaflet does not affect, and is in addition to, your statutory rights.

NON FAULTY RETURNS:

• We are happy to exchange unused items returned to us with the original sales receipt within 28 days. A credit note will be issued for the amount paid at time of purchase which can be exchanged for other stock items at Mincost.
• Products that have been specially ordered for you cannot be refunded or exchanged.
• Returned products should be unused, complete with all documentation, and in undamaged packaging.
• Deposits for special order equipment or parts correctly supplied are non-refundable.
• You must provide adequate evidence that the product was purchased at Mincost and date of purchase.

FAULTY RETURNS WITHIN 28 DAYS

We will refund exchange or repair any defective product returned to us within 28 days of purchase, subject to the conditions listed below.

FAULTY RETURNS AFTER 28 DAYS

For domestic users, after 28 days from date of purchase, we will arrange repair of any defective product returned to us within 1 year subject to the conditions stated below. If a repair is not economic we may offer a credit note or refund of the purchase price.

For all our customers who are using our equipment for professional purposes, this warranty is limited to three months from the date of purchase unless guaranteed for a longer period by the manufacturer.